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We answer billing questions ourselves. The seller is not involved, so these are usually faster than questions about a purchase. Many answers are already in uPortal360. Check there first. A request is for anything it does not explain.

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Check these first

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Opening the request

1

Go to Help

Sign in to uPortal360 and select Help, then Start Inquiry.
2

Choose Question About My Bill

Under Billing, find I Have a Question About My Bill and select Select.The Billing request types, with I Have a Question About My Bill first
3

Complete the form and submit

Answer both questions, then select Submit. The steps after that, from your case number to your ticket, are the same for every request type. See the example on Opening a support request.

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What the form asks, and why

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What happens next

We acknowledge the request by the next business day. Most are answered within 11 business days. You get an email when it is updated. See Reading your ticket. If you think a charge is wrong, not only unclear, see Disputing a charge.

All request types

Back to support requests.