Three parties, one purchase
1
You bought something and financed it
From a retail seller, a clinic, a school, or another business. They offered financing at the
point of sale rather than asking for the full amount up front.
2
A lender funded it
A bank or credit union, or the seller itself, depending on the arrangement. Your agreement names
them.
3
UAS services it
We send your statements, take your payments, keep your balance, and answer your questions. That
is what a third-party billing service provider does.
This is not a debt sale
Your account has not been sold to a collection agency, and nothing has gone wrong with it. UAS was servicing it from the start — your welcome letter, which came with your contract documents, introduced us.If your agreement names a bank or credit union
UGA Finance offers credit two ways: through a retail seller, and through partner banks and credit unions. When a bank or credit union funds your account, your agreement names it as the lender, and your documents include a copy of its loan agreement and its privacy policy. You may see any of these names on your paperwork:
The lender funded your account. UAS services it. We take your payments, send your statements,
keep your balance, and answer your questions, whichever lender your agreement names. You do not need
to contact the lender about your account. Reach us instead:
- Call (888) 233-2302, Monday to Friday, 7:00 AM to 7:00 PM Central.
- In uPortal360, go to Help, then select Start Inquiry. Track the request under Support Tickets.
What about UGA Finance?
UGA Finance is a finance program that lets retail sellers offer financing at the point of sale. If you financed a purchase in a store or a clinic, your contract may have come through it. UAS administers that program and services the accounts. You may see either name. Both are legitimate, and they are not two separate debts.What we can and cannot do
For anything about the goods or services themselves, start with the business you bought from — see
Opening a support request.
Checking we are who we say we are
Verify us on NMLS Consumer Access
NMLS #1060516 — a public federal registry, independent of us.
Where to go next
Your account at a glance
The numbers and dates that describe your account, and where each one lives.
Signing in
Get into uPortal360 for the first time.