Skip to main content
If something has made your payments hard to keep up with, tell us early. More can be arranged on an account that is current than on one that is already behind. What is possible, and what each option costs you, is on If you are having trouble paying. A request records your situation in writing. If a payment is due in the next few days, call instead. A request goes into a queue.

Call (888) 233-2302

Call if a payment is due soon.

​
Opening the request

1

Go to Help

Sign in to uPortal360 and select Help, then Start Inquiry.
2

Choose Hardship

Under Billing, find I Have a Hardship and select Select.The I Have a Hardship option at the end of the Billing section, above Product or Service
3

Complete the form and submit

Answer both questions, then select Submit. The steps after that, from your case number to your ticket, are the same for every request type. See the example on Opening a support request.

​
What the form asks, and why

Serving in the military? You may have separate protections. See Military service and the SCRA.

​
What happens next

We acknowledge the request by the next business day and contact you about the options. Keep paying what you can while it is open. A request does not pause your payments. See Reading your ticket.

All request types

Back to support requests.