If you see "Validation Failed" - UAS Consumer Help

This one is usually our fault, not yours. “Validation Failed” means the date of birth or Social Security number you entered does not match what we have on file. In most cases the details you entered are correct and our record is wrong — often a typo made when the account was set up.

Trying again will not help

There is no way to correct our record from the sign-in screen, so repeating the attempt with the same information will produce the same result. If you have already tried twice, stop and call us.

Contact us

We can check what is on file, correct it, and get you signed in.

Before you call

Have your Account Number to hand if you have it, and be ready to confirm your identity another way. We may ask you to send documentation if a date of birth or name needs correcting — see Changing your personal information.

What you’re seeing	Where to go
You don’t have your Account Number or Access Code	Finding your Access Code
You are signing in as a cosigner or co-buyer	Co-applicant access