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You need both to sign in. Both were assigned to you — you did not choose either.

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The fastest way: look them up by email

If you know the email address on your account, you can retrieve your details without calling.
1

Open the login help page

On the sign-in screen, select I forgot my Username or Password.
2

Choose the Consumer role

Then enter the email address associated with your account and select Search.
Consumer Login Help screen with a Forgot Password slash Find my Account email search box and answers about where to find an Account Number and Access Code

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Where else they appear

Account Numbers follow the pattern A1B2C34LOA01. Access Codes are numeric.
Your statement carries both your Account Number and your Access Code. Treat a paper statement the way you would treat a bank letter — keep it somewhere sensible, and shred it rather than putting it in the bin.On its own it is not enough to get into your account. Signing in also needs your date of birth or the last four digits of your Social Security Number, and neither is printed on your statement. But a statement is two of the three, so it is worth looking after.

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If none of those work

Your Access Code cannot be changed online once it has been issued. If you cannot retrieve it by email and you do not have a statement or welcome packet, you will need to call us.

Contact us

We will verify your identity and get you back in.