Change these yourself, in two minutes
Your email address, phone numbers and mailing address are all editable in uPortal360 under Contact Info — see Updating your contact information.Keeping these current is part of your agreement, not a courtesy. On a private education loan
you must notify us in writing of a change of name or principal residence within 30 calendar
days. And if our emails stop reaching you, an out-of-date address is the usual reason.
These need documentation
Your name, date of birth and Social Security number cannot be changed online, because changing them changes who the account belongs to.1
Call us first
Different changes need different documents. We will tell you which one covers yours rather than
you guessing and sending the wrong thing.
Contact us
Have your Account Number to hand.
2
Send a copy
Mail a copy of the document showing the information you want changed. Send copies, never
originals — documents sent to us are not returned.
3
We update the account
Once it is verified.
Documents we accept
Any of these, as long as it shows the information you are asking us to change:- Social Security card
- W-2 form
- Current driver’s license
- Passport
- Birth certificate
- Unexpired U.S. military ID
- State ID
- U.S. military discharge papers (Form DD214)
- U.S. Certificate of Naturalization (Form N-550 or N-570)
- U.S. Certificate of Citizenship (Form N-560 or N-561)
- Court order
- Alien Registration Card (Form I-551 or I-151)
- Marriage certificate