Skip to main content
Call us on (888) 233-2302, Monday to Friday, 7:00 AM – 7:00 PM Central. That is the one number for Universal Account Servicing (UAS). For a quick answer at any hour, ask the AI assistant on this site first.

​
Ask the AI assistant

Select Ask AI or the search bar at the top of any page and type your question in your own words, for example “how do I cancel?” or “why was I charged interest?”. It answers from this site and shows the pages it used, so you can read the full detail.

​
The chat is not connected to your account

The assistant cannot see your account. We keep a record of chats, but it does not show who you are or which account the chat was about. Telling the assistant about a problem does not get it fixed or reviewed. Nobody at UAS acts on what is typed in the chat. If something is wrong, do one of these:
  1. Call (888) 233-2302, Monday to Friday, 7:00 AM – 7:00 PM Central. An agent can see your account once you are verified.
  2. Or open a support ticket, at any hour. In uPortal360, select Help, then Start Inquiry. Choose the request type that fits, describe what happened, and select Submit. Keep your case number. Follow the ticket under Support Tickets. See Opening a support request.

​
Phone

(888) 233-2302 — Monday to Friday, 7:00 AM – 7:00 PM Central.
We verify who you are before we discuss your account. Have your Account Number and your own details to hand — we will tell you what we need on the call. If you do not have your Account Number, we can still find you.We do this every time, including when you are sure we know who you are. It is what stops someone else getting your account details by calling us.
A customer service fee may apply if an agent takes a payment over the phone. You will be told the amount before the payment is taken and you can choose a free channel instead. Paying in uPortal360 is free — see Ways to pay.

​
Other numbers you may see

Other phone numbers can appear in uPortal360, including the one at the top of the screen, and on some of your documents. Those belong to the business you bought from. We show them so you can reach that business directly about what you bought. To reach UAS, always use (888) 233-2302.

​
Text us

Text 76032, our short code, from the mobile number on your account. Reply HELP or INFO to get our phone number and a link to sign in.
Texting CANCEL, STOP, END or QUIT stops our text messages. It does not cancel your purchase, your agreement or your AutoPay. To cancel a purchase, see Returning or canceling a purchase.
Never text a card number, bank account number or Social Security number. More on our messages in Text messages from 76032.

​
In uPortal360, any time

You can open a support request at any hour, including outside business hours. It creates a record, and you get email updates as it progresses.

Opening a support request

What to have ready, and which request type to choose.

​
Email

support@universalaccountservicing.com It is worked on business days. If you already have an open support ticket, you can also reply to the emails our Consumer Help Desk sends you about it. Do not send card numbers, bank account numbers or your Social Security number by email. If we need those, we will take them another way.

​
Mail

Anything time-critical should be a phone call. Post is too slow for a three-business-day deadline, such as stopping a scheduled payment.

​
Which route for what

​
Free debt help

If you would like free, independent help with debt, every statement prints a credit counseling referral number. We do not charge for it and we do not receive anything from it.