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Phone

(888) 233-2302 — Monday to Friday, 7:00 AM – 7:00 PM Central.
We verify who you are before we discuss your account. Have your Account Number and your own details to hand — we will tell you what we need on the call. If you do not have your Account Number, we can still find you.We do this every time, including when you are sure we know who you are. It is what stops someone else getting your account details by calling us.
A customer service fee may apply if an agent takes a payment over the phone. You will be told the amount before the payment is taken and you can choose a free channel instead. Paying in uPortal360 is free — see Ways to pay.

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In uPortal360, any time

You can open a support request at any hour, including outside business hours. It is the best route for anything that is not urgent, because it creates a record and you get email updates as it progresses.

Opening a support request

What to have ready, and which category to choose.

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Email

support@universalaccountservicing.com or consumerhelpdesk@ugafinance.com Both reach the same Consumer Help Desk and both are worked the same business day they arrive. Your AutoPay authorization gives the second one, so either is fine. Do not send card numbers, bank account numbers or your Social Security number by email. If we need those, we will take them another way.

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Mail

Anything time-critical should be a phone call. Post is too slow for a three-business-day deadline, such as stopping a scheduled payment.

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Which route for what

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Free debt help

If you would like free, independent help with debt, every statement prints a credit counseling referral number. We do not charge for it and we do not receive anything from it.