Skip to main content
Most promotional offer questions are answered on your statement. The full explanation is on Promotional offers, including your Promotional Period Expiration Date and what happens if you miss a payment. If that does not answer it, open a request.

​
Opening the request

1

Go to Help

Sign in to uPortal360 and select Help, then Start Inquiry.
2

Choose Promotional Offer

Under Billing, find I Have a Question About My Promotional Offer and select Select.The Billing request types, with I Have a Question About My Promotional Offer second
3

Complete the form and submit

Answer both questions, then select Submit. The steps after that, from your case number to your ticket, are the same for every request type. See the example on Opening a support request.

​
What the form asks, and why

​
Choosing a question

A request does not extend your promotion. The Promotional Period Expiration Date stays the same while you wait for an answer. If you are close to it, keep paying toward the balance.

​
What happens next

We acknowledge the request by the next business day. Most are answered within 11 business days. See Reading your ticket.

All request types

Back to support requests.