> ## Documentation Index
> Fetch the complete documentation index at: https://faq.universalaccountservicing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your charges

> Individual purchases on a revolving account, what each field means, and what to do about one you do not recognize.

<Info>
  **This applies to revolving accounts.** If your account is a fixed amount over a fixed term, you
  have one contract rather than individual charges — see
  [Your agreement details](/statements/agreement-details) instead.
</Info>

On a revolving account, each purchase is recorded separately as a **charge slip** and added to your
overall balance. Sign in and select **Charges** from the menu to see them.

## What each field tells you

| Field             | What it tells you                                                         |
| ----------------- | ------------------------------------------------------------------------- |
| **Charge Slip #** | A unique reference for that purchase. Quote it if you contact us about it |
| **Date**          | When the charge was posted to your account                                |
| **Description**   | A short description of what was purchased                                 |
| **Cash Price**    | The full price of the goods or services                                   |
| **Down Payment**  | What you paid at the time                                                 |
| **Charge Amount** | Cash Price minus Down Payment — what was added to your balance            |
| **Status**        | Incomplete, Open or Paid — see below                                      |
| **Balance**       | What remains on that charge                                               |

## The three statuses

| Status         | What it means                                 |
| -------------- | --------------------------------------------- |
| **Incomplete** | The charge is pending and has not been signed |
| **Open**       | Signed, with a balance still owing            |
| **Paid**       | Settled in full                               |

## If a charge has a promotional offer

Promotional terms attach to individual purchases, not to the whole account. You can have more than
one running at once, with different expiration dates.

If you pay more than your minimum, the extra goes to your promotional balances first — and where
there is more than one, **the one expiring soonest is paid first**. You cannot choose a different
order. See [How your payments are applied](/payments/how-payments-are-applied).

## If you do not recognize a charge

Check the **Description** and **Date** first — a charge is recorded under the retail seller you
bought from, which may not be the trading name you remember.

If it is still not familiar, do not wait.

<Card title="Disputing a charge" icon="circle-exclamation" href="/getting-help/disputing-a-charge">
  What happens when you raise a dispute, and what to have ready.
</Card>

If you believe the account itself is not yours, that is a different process — see
[Opening a support request](/getting-help/opening-a-support-request).