> ## Documentation Index
> Fetch the complete documentation index at: https://faq.universalaccountservicing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Asking a question about your bill

> Open a billing request about fees, interest, payment amounts or due dates — and what you can check yourself first.

We answer billing questions ourselves. The seller is not involved, so these are usually faster than
questions about a purchase.

Many answers are already in uPortal360. Check there first. A request is for anything it does not
explain.

## Check these first

| If your question is about            | Look here                                                                                                                   |
| ------------------------------------ | --------------------------------------------------------------------------------------------------------------------------- |
| **Your payoff amount**               | **Account Summary** in uPortal360. See [Your agreement and account details](/statements/agreement-details#account-summary). |
| **A fee or an interest charge**      | Your monthly statement. See [Your monthly statement](/statements/your-monthly-statement#transactions-and-fees).             |
| **When a payment is due**            | Your statement's **Payment Information**, or the **Home** screen in uPortal360.                                             |
| **Changing your due date**           | [If you are having trouble paying](/getting-help/trouble-making-payments#changing-your-due-date).                           |
| **Deferred or promotional interest** | Use the [promotional offer request](/getting-help/support-requests/promotional-offer-question) instead.                     |

## Opening the request

<Steps>
  <Step title="Go to Help">
    Sign in to uPortal360 and select **Help**, then **Start Inquiry**.
  </Step>

  <Step title="Choose Question About My Bill">
    Under **Billing**, find **I Have a Question About My Bill** and select **Select**.

    <img src="https://mintcdn.com/uas-consumer/N9xONuKXXns67RGn/images/uportal360/help-inquiry-billing.png?fit=max&auto=format&n=N9xONuKXXns67RGn&q=85&s=d66f15f231861a8c25cc6928cdb8bcda" alt="The Billing request types, with I Have a Question About My Bill first" className="w-[200px] h-auto rounded-xl" width="1179" height="2120" data-path="images/uportal360/help-inquiry-billing.png" />
  </Step>

  <Step title="Complete the form and submit">
    Answer both questions, then select **Submit**. The steps after that, from your case
    number to your ticket, are the same for every request type. See the [example on Opening a support request](/getting-help/opening-a-support-request#example-opening-a-request).
  </Step>
</Steps>

## What the form asks, and why

| Question                                 | What to put, and why we ask                                                                                                                                                                                              |
| ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **What is Your Billing Question About:** | The topic closest to your question: **Fees**, **Interest**, **Payment Amount**, **Past Due Amount**, **Payment Due Date**, **Payoff Amount**, **Account Details** or **Other**. It sends the ticket to the right person. |
| **Additional Details:**                  | Which statement or charge you mean, with the date and amount, and what you expected instead. If you are asking for a fee to be removed, say which fee and why you think it should not have been charged.                 |

## What happens next

We acknowledge the request by the next business day. Most are answered within **11 business days**.
You get an email when it is updated. See
[Reading your ticket](/getting-help/opening-a-support-request#reading-your-ticket).

If you think a charge is wrong, not only unclear, see
[Disputing a charge](/getting-help/disputing-a-charge).

<Card title="All request types" icon="ticket" href="/getting-help/opening-a-support-request">
  Back to support requests.
</Card>