> ## Documentation Index
> Fetch the complete documentation index at: https://faq.universalaccountservicing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Asking about your promotional offer

> Open a request about when your promotion ends, why it ended early, or why you have accrued interest.

Most promotional offer questions are answered on your statement. The full explanation is on
[Promotional offers](/promotional-offers), including your
[Promotional Period Expiration Date](/promotional-offers#finding-your-promotion-details) and
[what happens if you miss a payment](/promotional-offers#if-you-miss-a-payment).

If that does not answer it, open a request.

## Opening the request

<Steps>
  <Step title="Go to Help">
    Sign in to uPortal360 and select **Help**, then **Start Inquiry**.
  </Step>

  <Step title="Choose Promotional Offer">
    Under **Billing**, find **I Have a Question About My Promotional Offer** and select **Select**.

    <img src="https://mintcdn.com/uas-consumer/N9xONuKXXns67RGn/images/uportal360/help-inquiry-billing.png?fit=max&auto=format&n=N9xONuKXXns67RGn&q=85&s=d66f15f231861a8c25cc6928cdb8bcda" alt="The Billing request types, with I Have a Question About My Promotional Offer second" className="w-[200px] h-auto rounded-xl" width="1179" height="2120" data-path="images/uportal360/help-inquiry-billing.png" />
  </Step>

  <Step title="Complete the form and submit">
    Answer both questions, then select **Submit**. The steps after that, from your case
    number to your ticket, are the same for every request type. See the [example on Opening a support request](/getting-help/opening-a-support-request#example-opening-a-request).
  </Step>
</Steps>

## What the form asks, and why

| Question                        | What to put, and why we ask                                                                                                                                                              |
| ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Promotional Offer Question:** | The question closest to yours. See below.                                                                                                                                                |
| **Additional Details**          | Which statement you are looking at, and the dates and amounts you are asking about. If you think the promotion ended by mistake, say why, for example a payment you believe was on time. |

### Choosing a question

| Option                                            | Choose it when                                                               | Read first                                                                           |
| ------------------------------------------------- | ---------------------------------------------------------------------------- | ------------------------------------------------------------------------------------ |
| **When does my Promotional Offer end?**           | You cannot find the date, or two documents show different dates.             | [Finding your promotion details](/promotional-offers#finding-your-promotion-details) |
| **Why did my Promotional Offer terminate early?** | Your statement shows the promotion ended before its expiration date.         | [If you miss a payment](/promotional-offers#if-you-miss-a-payment)                   |
| **Why do I have accrued interest?**               | Your statement shows interest building up, or charged, during the promotion. | [The two structures](/promotional-offers#the-two-structures)                         |
| **Other**                                         | Anything else about the promotion.                                           |                                                                                      |

<Warning>
  **A request does not extend your promotion.** The Promotional Period Expiration Date stays the
  same while you wait for an answer. If you are close to it, keep paying toward the balance.
</Warning>

## What happens next

We acknowledge the request by the next business day. Most are answered within **11 business days**.
See [Reading your ticket](/getting-help/opening-a-support-request#reading-your-ticket).

<Card title="All request types" icon="ticket" href="/getting-help/opening-a-support-request">
  Back to support requests.
</Card>