> ## Documentation Index
> Fetch the complete documentation index at: https://faq.universalaccountservicing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When the account belongs to someone you know

> Tell us when an account is in your name or reaching you, but someone else you know is responsible for it.

Use this when you know about the account but it is not yours to pay. For example, it belongs to
someone with the same name, or it was divided in a divorce.

If you do not recognize the account at all, or you think someone used your details without
permission, use [Reporting an account that is not yours](/getting-help/support-requests/account-is-not-mine)
instead.

## Opening the request

<Steps>
  <Step title="Go to Help">
    Sign in to uPortal360 and select **Help**, then **Start Inquiry**.
  </Step>

  <Step title="Choose Someone Else I Know">
    Under **Identity Theft**, find **The Account Belongs to Someone Else I Know** and select
    **Select**.

    <img src="https://mintcdn.com/uas-consumer/N9xONuKXXns67RGn/images/uportal360/help-inquiry-categories-identity-theft.png?fit=max&auto=format&n=N9xONuKXXns67RGn&q=85&s=12258e842465dc82f0e4d9e3ecb2c0ff" alt="The Identity Theft inquiry options, offering The Account is Not Mine and The Account Belongs to Someone Else I Know" className="w-[200px] h-auto rounded-xl" width="1179" height="2120" data-path="images/uportal360/help-inquiry-categories-identity-theft.png" />
  </Step>

  <Step title="Complete the form and submit">
    Answer both questions, then select **Submit**. The steps after that, from your case
    number to your ticket, are the same for every request type. See the [example on Opening a support request](/getting-help/opening-a-support-request#example-opening-a-request).
  </Step>
</Steps>

## What the form asks, and why

| Question                                       | What to put, and why we ask                                                                                                                                          |
| ---------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Which of these best describes the account?** | The option that matches. See below.                                                                                                                                  |
| **Additional Details:**                        | Who you believe is responsible, how you know, and any dates that matter. For a divorce, say which party the decree assigns the account to. We may ask for documents. |

### Choosing an option

| Option                                                      | Choose it when                                                                    |
| ----------------------------------------------------------- | --------------------------------------------------------------------------------- |
| **This account belongs to someone else with the same name** | You share a name with the account holder, and the account reached you by mistake. |
| **This account was opened for someone else**                | You opened it, or it was opened in your name, for another person to use.          |
| **This account is supposed to be closed**                   | You were told it was closed, paid or canceled.                                    |
| **This account was split in a divorce**                     | A divorce decree makes someone else responsible for it.                           |
| **Other**                                                   | None of these fit. Explain in **Additional Details**.                             |

<Warning>
  **Being named on an agreement makes you responsible for it**, even if someone else agreed to pay.
  A divorce decree or a private arrangement does not change who signed the contract. Keep paying
  until we confirm the account has changed.
</Warning>

## What happens next

We review the request and may ask you for documents. Most requests are resolved within **11 business
days**. You can follow it under **Support Tickets**. See
[Reading your ticket](/getting-help/opening-a-support-request#reading-your-ticket).

<Card title="All request types" icon="ticket" href="/getting-help/opening-a-support-request">
  Back to support requests.
</Card>