> ## Documentation Index
> Fetch the complete documentation index at: https://faq.universalaccountservicing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending a photo of your ID

> Which documents we accept, why a driver's license needs the back, and how to take a photo that passes.

If the [identity questions](/applying/identity-questions) did not clear the check, or you could not
be asked them, you will be asked for a photo of a government-issued ID.

<img src="https://mintcdn.com/uas-consumer/nKYu3rjgGgqOQjwP/images/applying/apply-id-01-upload-request.png?fit=max&auto=format&n=nKYu3rjgGgqOQjwP&q=85&s=b6bbc1e43e10ef6e5d615040f5d275ba" alt="The pending screen asking the applicant to upload a photo of a government issued ID" className="w-[200px] h-auto rounded-xl" width="1179" height="2172" data-path="images/applying/apply-id-01-upload-request.png" />

## What we accept

* State-issued driver's license
* State-issued identification card
* U.S. Passport
* U.S. Resident Alien or Green Card
* U.S. Military ID

<Warning>
  Your ID must be **current**. An expired document cannot be used, however recently it expired.
</Warning>

<Warning>
  **If you are using a driver's license, include the back.** The barcode on that side is what we
  read. A photo of the front alone will not complete the check.
</Warning>

<img src="https://mintcdn.com/uas-consumer/nKYu3rjgGgqOQjwP/images/applying/apply-id-02-accepted-documents.png?fit=max&auto=format&n=nKYu3rjgGgqOQjwP&q=85&s=b278e97f306cda0fa40a78e3649765af" alt="The accepted document list and file chooser, with the Submit button greyed out until a file is chosen" className="w-[200px] h-auto rounded-xl" width="1179" height="2172" data-path="images/applying/apply-id-02-accepted-documents.png" />

## Taking a photo that works

* Lay the ID on a flat, dark surface and fill the frame with it.
* Make sure all four corners are visible.
* Avoid glare — angle away from overhead lights rather than using flash.
* Check that the small print and the barcode are readable before you send it.

You can select more than one file, which is how you send the front and back together. Each file can
be up to **20 MB**.

**Submit** stays greyed out until you have chosen at least one file.

## After you submit

<img src="https://mintcdn.com/uas-consumer/nKYu3rjgGgqOQjwP/images/applying/apply-id-03-checking-your-id.png?fit=max&auto=format&n=nKYu3rjgGgqOQjwP&q=85&s=6942e025ebc60c63ad77443280574bbc" alt="The Checking your ID progress message shown after an ID is submitted" className="w-[200px] h-auto rounded-xl" width="1179" height="2172" data-path="images/applying/apply-id-03-checking-your-id.png" />

The check runs immediately. Stay on the page while it finishes — do not refresh.

If it clears, your application continues. If it does not, you will be asked to
[call us](/applying/still-pending) so a representative can review it with you.

## What we do with your ID

We keep a copy on your account. It is held as part of the identification record federal law
requires us to keep. See [how we protect your
data](/trust-and-compliance/how-we-protect-your-data).

## If you cannot complete this

[Call us](/applying/still-pending) with your application reference number. Your application closes
**30 days after you applied** if the check is never completed, and you may receive a Statement of
Credit Denial, Termination, or Change explaining that.